Payment Policy
Payments are securely processed and captured at the time of purchase using Stripe, a trusted global payment provider. We do not store your full card details on our servers. Only limited information such as the last four digits and expiry date may be retained for reference, allowing you to identify the card used for your order.
All transactions are protected using industry-standard encryption to ensure your information remains secure during checkout. We take website security seriously and carry out regular malware scanning to protect against threats, helping prevent unauthorised access and keeping both customer data and our website safe.
Our systems are maintained in line with PCI Data Security Standards required for handling card payments. Security checks are performed regularly to ensure compliance is upheld and your payment information is handled with the highest level of protection.
Returns and Refunds
Live Stock
We understand it can be upsetting if livestock arrives dead or missing. If this happens, please contact us within 24 hours of delivery with clear photos showing the livestock in the original bag and water. Once reviewed, we will offer a refund or replacement. This policy is only valid on the first delivery attempt.
Dry Goods
Our returns policy is valid for 14 days from the date of delivery. If you need to return an item, we will provide a free returns label. Items must be unused, in original condition, and returned in their original packaging. Live stock, foods, and gift cards are non-returnable.
Once your return is received and inspected, we will confirm by email and process your refund or replacement within 24 hours. All refunds are issued to the original payment method.